SPECIALIZED-INDUSTRY PROGRAMS

These specialized industry programs are advanced training initiatives designed to enhance specific skills and knowledge in the hospitality sector. Their primary goal is to address global industry needs and equip participants with unique skills that help them stand out in competitive markets while aligning with industry standards.

Targeted at hospitality staff at all levels, these programs focus on developing practical skills and theoretical knowledge. Participants learn to deliver exceptional customer service, which not only advances their careers but also enhances the reputation of their establishments in the hospitality industry.

LUXURY SERVICE STANDARDS

This program covers 80% of the luxury service benchmarks set by LQA, AAA, and Forbes Travel Guide,
ensuring thorough training across all major rating authorities.

  • • Essential management skills and knowledge
  • • Insights and practical experiences shared by industry experts
  • • Cost-saving strategies
  • • Techniques for upselling

JOB-ROLE TRAINING

A comprehensive training solution for every department and role in the hotel, designed to onboard, upskill
and inspired associates, while driving performance throughout your operation.

  • • High Standards of Excellence
  • • Guest-Centric Approach
  • • Emotional Intelligence and Soft Skills
  • • Focus on Attention to Detail
  • • Continuous Assessment and Improvement
  • • Commitment to Service Excellence
  • • Certification & Practical Role-Playing Analysis

PROCHEF AND PLANT-FORWARD KITCHEN

This program is joint effort between our organization and Culinary Institute of America (CIA) aimed
at enhancing culinary skills and expertise among aspiring chefs.

Focus on innovative techniques to create delicious plant-based dishes, which aligns with the current
trend of plant-forward dining. Receive a comprehensive learning experience to enable chefs to excel in
the culinary field.

  • • Expert Instruction/Chef-Driven Curriculum
  • • Interactive Learning Experience
  • • Emphasis on Plant-Based Cuisine
  • • Sustainable Kitchen Practices
  • • Plant-Forward Culinary Trends
  • • Hands-on Cooking Sessions
  • • Certification of Culinary Skills