Ensure complete guest satisfaction by equipping yourself with best practice knowledge of food and beverage service. Food and Beverage Service Proficient is an intermediate Learning Path that delves deeper into service traditions, the different styles of service and types of menus. Completing this Learning Path is a significant step to improving your service skills and growing your hospitality career.

The front office should always go above and beyond to provide an unsurpassed guest experience. Become acquainted with the finer details of a front office professional’s skills set with this Learning Path, and gain a deeper understanding of the roles, responsibilities and standard operating procedures of a front office veteran. Learn the subtle art of upselling and enhance the Guest experience while increasing revenue for your establishment.

Push your bartending skills beyond the basics with this intermediate Learning Path. Bartending Beyond the Basics will add to your foundational knowledge and boost your confidence. Familiarize yourself with the equipment and techniques that are critical to becoming the bartender that Guests love.

Dave Broom, whisky authority, shares his expert knowledge and professional insight into the remarkable world of whisky. Whisky Professional covers everything you need to know or have been curious about this marvelous spirit. Starting with an introduction to whisky, learn about the history, complexity and production of whisky and how to serve whisky - including comparisons of different flavor camps, regions and philosophies.

Equip with the practical skills and knowledge that is becoming of a housekeeping professional. This comprehensive Learning Path teaches best practices in a range of areas, including health, hygiene and safety standards, housekeeping procedures, documentation and handling emergencies. You will also master standard cleaning processes, linen and laundry basics and how to communicate with their team members and other departments.

The Luxury Hospitality Standards Learning Path teaches everything your team needs to create the finest Guest experiences. Through four comprehensive courses, with over 60 lessons, this Learning Path will familiarize you and your team with internationally-recognized luxury hospitality standards, how to apply them consistently and at the highest level. Give your Guests the very best, start learning today.

To lead is not always easy. But with the right foundational knowledge, anyone can lay the groundwork to become an exceptional leader. The Leadership Foundations Learning Path explores the fundamentals of leading people, how to manage service touchpoints, brand standards, time and resources, as well as ways to getting the most out of your team.

Become a wine expert with this comprehensive and detailed Learning Path. Wine Professional will provide an in-depth understanding of the science of terroir, the intricate methods of winemaking and the nuances amongst white and red grape varietals. Serve wine with total confidence and suggest food and wine pairings like a wine master by understanding the core principles.

Dive head first into the rich and robust world of caffeine in this comprehensive Learning Path. Whether you’re starting out, wanting to improve your barista skills, or are ready to take command of your very own coffee station, our Coffee Professional Learning Path covers everything you need to know to succeed. Master coffee equipment and recipes, learn about the world’s finest coffee bean producing regions, and how to serve your brews like a pro.

These are courses that will provide a thorough understanding and a solid foundation in hospitality. A combination of the basic standards and procedures in Food and Beverage Service, Bar, Housekeeping and Front Office Essentials Subjects, this hospitality starter pack covers the basics, while also focusing on industry standards, skills and knowledge to start your career well in hospitality.

5 course | 348 lessons | 4 learning path

Master every aspect of food and beverage service and become the ultimate service professional. This professional certificate covers the skills, techniques and knowledge every Food and Beverage professional needs to provide seamless service. After completing this courses, you’ll be able to work as a Food and Beverage service professional at any establishment, anywhere in the world

10 Courses | 100 lessons | 4 learning paths

The Front Office sets the foundation of the guest experience, and for that reason, should deliver on every guest expectation with skill and expertise. The Front Office category equips you with the knowledge and skills to command the front desk at any establishment. From upselling techniques to reservation essentials, communication basics and luxury standards - empower you to deliver exceptional service.

15 courses | 101 lessons | 3 learning paths

A breach of personal data, payment card fraud or other forms of cybercrime put both your money and your reputation on the line. With the right training, you can be an effective first line of defense, ensuring compliance and following industry guidelines to keep both your organization and your clients safe.

21 courses| 171 lessons | 5 learning paths

This comprehensive training curriculum will train you on every aspect of housekeeping to deliver service of the highest international standards. Equip you with the practical knowledge and skills. In handling guest interaction professionally, excel at line and laundry essentials and being efficient at departmental administrations and train you on health and safety standards including working with chemicals.

57 Courses | 450 lessons | 11 learning paths

A cornerstone of hospitality, bar and beverage service is a valuable source of revenue and an opportunity to set your business apart. The Bar and Beverage professional category takes a detailed look at key beverages within the bar, including coffee, wine, spirits and cocktails. Integral to this category is the focus on practical skills and product knowledge.

21 courses | 267 lessons | 6 learning paths

Skilled management is the backbone of any successful establishment. For both newcomers and seasoned pros alike, knowing how to maximize revenue growth—while driving value for your guests—is essential. This professional certificate provides valuable management skills and knowledge as well as shares insights and real-life experiences from leading authorities and subject matter experts, cost-saving practices and upselling techniques.

15 courses | 73 lessons | 2 learning paths

Events are a valuable revenue stream for many establishments. This professional course will train you on the organizational skills and industry knowledge needed to plan and implement an event that is successful, profitable and memorable.

14 courses | 418 lessons | 3 learning paths

Maintaining service standards is critical to ensure that guests always receive the best care across every department. This comprehensive curriculum, created in partnership with subject matter experts, aligns distributed workforces on hospitality standards and ensures consistency in output and service.

40 courses | 191 lessons | 2 learning paths

Developed by the world’s premier culinary college, (CIA). This curriculum has been developed with decades of culinary training experience. It is designed to fit the demands of busy contemporary kitchens and equip cooks and aspiring chefs with the knowledge and skills they need to be successful in the industry.

29 courses | 96 lessons | 1 learning path

As our knowledge of food safety evolves, so should our training methods. Drawing from Ecolab’s vast experience, this operational training solution is developed to provide practical behavioral training and corrective actions. Combined with corrective actions and checklists, this program aims to deliver long-term behavior change at scale.

13 courses | 43 lessons | 1 learning path

Produced in collaboration with expert trainers from Forbes Travel Guide, this series of courses will familiarize frontline staff with the luxury standards that define a genuinely exceptional Guest experience. This partnership complements the Forbes Travel Guide standards training initiatives, and provides accreditation for hospitality professionals to serve Guests with authenticity, enthusiasm, and confidence.

10 courses | 88 lessons| 4 learning paths

This course was created in partnership with global wellness specialists, Resense, Spa Professional complements team’s foundation in therapy, beauty, and healing with expert operational knowledge and resources. It addresses the most common areas that require support and improve Guest satisfaction and profitability

Developed with Ecolab, this training aims to help you to reduce the risk of infection through appropriate cleaning, disinfection, and hygiene procedures.

Created in collaboration with World Wildlife Fund, this practical courses provides practical, outcomes- based guidance on how to proactively manage food waste.

Developed by the world’s premier culinary college, (CIA). This curriculum has been developed with decades of culinary training experience. It is designed to fit the demands of busy contemporary kitchens and equip cooks and aspiring chefs with the knowledge and skills they need to be successful in the industry.

As a learner, you’ll receive the following:

• Professional Course Training Certificate for the completion of the practicum from Hospitality Institute of America Philippines
• Additional course certificate for every completed track
  
• Certificate of Completion from Culinary Institute of America
  
• Access to the learning library for additional learning opportunities.
  
• Webinar Series from the industry experts
  
• Industry award if qualified
  
• Complimentary courses from the industry | Coronavirus Training
  
• Support and monitoring from our Training Manager
  

As a learner, you’ll receive the following:

• Professional Course Training Certificate for the completion of the practicum
  
• Additional course certificate for every completed track
  
• Access to the learning library for 12 months
  
• Webinar Series from the industry experts
  
• Industry award if qualified
  
• Complimentary courses from the industry
  
• Support and monitoring from the managers/trainers
  
• Practical/Skill Assessment - Leaner’s chance to showcase the skills they have learned from their courses.
  

As a learner, you’ll receive the following:

• Professional Course Training Certificate for the completion of the practicum
  
• Additional course certificate for every completed track
  
• Access to the learning library for 12 months
  
• Webinar Series from the industry experts
  
• Industry award if qualified
  
• Complimentary courses from the industry
  
• Support and monitoring from the managers/trainers
  
• Practical/Skill Assessment - Leaner’s chance to showcase the skills they have learned from their courses.